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        • My Orders
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      1. Homepage
      2. Products
        • Flyers and Leaflets
          • Flat Menus
          • Foiled Swing Tags
          • Leaflets and Flyers Flat
          • Leaflets & Flyers Folded
          • Table Talkers
          • Tent Cards
          • Swing Tags
        • Booklets and Brochures
          • Perfect Bound Booklets
          • Hardback Books
          • Saddle Stitched Booklets
        • Displays and Exhibitions
          • Lanyards
          • Canvas Prints
          • Roller Banners
          • Posters
          • Exhibition & Indoor Displays
          • Outdoor Displays
          • Flags & Soft Signage
          • Magnetic Vinyl Signs
          • Back To Business
          • Accessories
        • Cards and Stationery
          • Certificates
          • Standard Business Cards
          • Luxury Business Cards
          • Folders
          • NCR
          • Stationery
          • Calendars
          • Cards and Occasional
        • Menus
          • Flat Menus
        • Promotional Items
          • Cotton Tote Bags
          • Table Talkers
          • Custom Printed Mugs
          • Lanyards
          • Everyday Pens
          • Mousemats
          • Personalised Cushions
          • Paper Bags
          • Tent Cards
          • Soft Grip Printed Pens
          • Custom Printed Coasters
        • Clothing
          • Hoodies
          • T-Shirts
        • Labels and Packaging
          • Bottle Neck Labels
          • Packaging
          • Labels on a Roll
          • Stickers on a Sheet
      3. Banners, Signs & Large Format
        • Banners
          • 500gsm PVC Banner
          • 340gsm Mesh Banner
          • 740gsm PVC Banner
          • 440gsm PVC Banner
        • Rigid Signage
          • Foamex
          • Correx
          • DiBond
        • Point-of-Sale
          • Floor Vinyl
          • 200gsm Poster Paper
          • 400gsm SoFlat
          • Self-Adhesive Vinyl
          • CrystalFlex
          • Wallpaper
        • Fabric
          • Display Polyester
          • Knitted Polyester
          • Backlit Polyester
      4. Flyers & Leaflets
        • Flat Flyers
        • Folded Leaflets
      5. Cards & Stationery
        • Standard Business Cards
        • Luxury Business Cards
        • Stationery
        • NCR
        • Folders
      6. Flags and Soft Signage
      7. Roller Banners
      8. Displays & Exhibitions
        • Exhibition and Indoor Displays
        • Outdoor Displays
        • Back to Business
      9. Contact
  • Printclublogocyan
    1. Homepage
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  • Privacy Policy

    1. Website Privacy Policy - Printclub UK Ltd

      This is the Website Privacy Policy of Printclub UK Ltd who is the data controller, and responsible for your personal data (collectively referred to as Printclub UK, "we", "us" or "our" in this privacy policy).

      Our contact details are

      Printclub UK Ltd

      5 Hailey Road

      Dartford

      London

      DA18 4AA

      Our commitment to you

      We respect your privacy and remain committed to protecting your personal data.

      This privacy policy will explain the way in which we collect, store and process the personal data you provide to us over our website.

      You should read this policy, and any other privacy policies we provide when we collect your data, so that you fully understand the ways in which we process your data. All Princlub UK ' privacy policies are intended to supplement one another, not override each other.

      Our Data Protection Officer

      For all data related matters, including subject access requests, please contact:

      Printclub UK Ltd

      5 Hailey Road

      Dartford

      London

      DA18 4AA

      Email: [email protected]

      The data we collect from you

      We will never collect or process special category data, or data relating to criminal convictions or offences, from you. This website is not intended for children and we do not knowingly collect data relating to children.

      If you choose not to provide your data then we may not be able to offer key products and services to you.

      How we process your data, and our lawful bases

      We collect and process your data on the following lawful bases

      • In the performance of a contract

      This means we process your data where it is necessary for the performance of a contract with you, or to take steps, at your request, before entering into such a contract.

      • With legitimate interests

      This means we process your data in the legitimate the interest of our business in order that we may provide to you to the best service/product and the most secure experience. We always consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

      We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

      You can obtain further information about how we assess our legitimate interests against any potential impact on you, in respect of specific processing activities, by contacting our Data Protection Officer on the details provided in this privacy policy.

      In any instance where we're processing your data based on legitimate interests, you still have the right to object to your data being processed in that manner. To do this please contact our Data Protection Officer.

      • To comply with a legal or regulatory obligation

      This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation.

      • With your consent

      This means we've asked for your explicit consent to process your data in a certain way, and you've provided it.

      We will not actively seek consent from customers to continue to send marketing emails to them beyond 25th May 2018, when the General Data Protection Regulation comes into effect.

      We adopt this approach using the lawful basis of legitimate interests; assuming that you'd benefit from receiving information about offers and promotions. This type of processing is secure and presents a low risk to you. This practice is in line with the Privacy and Electronic Communications Regulation 2003.

      If you would like to opt out of these marketing emails, you can do so by:

      • Unsubscribing using the unsubscribe button located at the bottom of the emails
      • Emailing us directly at [email protected] requesting to unsubscribe
      • Contact our Data Protection Officer to unsubscribe.

      We will seek explicit consent from new website visitors in order to send marketing emails to them unless a purchase is made or clear interest in our product/services has been demonstrated (for example you have requested a quote or a sample book).

      When a new customer purchases from our website, requests a quote or our sample book we will use their email address to send them details of our latest offers and product recommendations. Again, we adopt this approach using the lawful basis of legitimate interests, assuming that you would benefit from receiving such information as an existing customer.

      If you do not want to receive these emails just email us at [email protected] requesting to opt out or use the unsubscribe link contained within the emails themselves.

      Cookies

      We provide information about the cookies we use, and how you can control use of them, in our cookie policy

      Purpose limitation

      We will only use your personal data for the purposes we originally collected it. This is unless we need it for another reason that we believe is compatible with why we originally collected your data.

      Who we share your data with

      • External parties who are engaged so that our business can function properly. These parties include couriers whose we use to deliver our product to you, professional advisors, including lawyers, banks, auditors, insurers, IT service providers, contractors and companies who assist with out marketing;
      • HM Revenue & Customs, regulators and other UK authorities as requires by law;
      • Third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
      • Any refer a friend service provider but only with your consent.

      We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

      Your rights

      We fully support your rights. If you ever feel this is not the case please contact our Data Protection Officer or the Information Commissioner's Office to discuss the matter further.

      At any point you can exercise your:

      • Right of access – contact us for a copy of the data we hold about you.
      • Right of rectification – let us know if the data we hold is out of date or inaccurate and we'll update it.
      • Right to be forgotten – if you no longer want to use our services, please contact us and we'll delete all related data where we're able to.
      • Right to restrict processing – we only ever collect the data we need and actively ensure we're never collecting anything over and above that need.
      • Right of portability – we will support reasonable requests to transfer your data to another organisation should you require it.
      • Right to object to automated decision making and profiling- we do not currently use any automated profiling of any description. In the event you're ever unhappy with the way we're processing your data please contact our Data Protection Officer.

      In the event we ever need to refuse your rights we will provide you with a reason why. You will then have the right to complain to the supervisory authority as outlined below.

      International Transfers

      We only transfer your data outside of the European Economic Area (EEA) when we utilise the services of carefully selected external third parties based in the United States of America.

      Each one of these providers participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework

      Data Security

      We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

      We engage a small, trusted group of GDPR compliant data processors. They will only process your personal data on our instructions, they are party to a data processing agreement with us which includes a duty of confidentiality.

      We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are required to do so.

      Data retention

      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

      When determining the appropriate retention period for personal data we consider:

      • the amount, nature, and sensitivity of the personal data;
      • the potential risk posed to you by unauthorised use or disclosure of that data;
      • the purposes for which we process it;
      • any applicable legal requirements; and
      • whether we can achieve those purposes through other means.

      Details of retention periods relating to your personal data can be requested from our Data Protection Officer.

      In some circumstances you can ask us to delete your data. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. In these instances we are able to use this information indefinitely without further notice to you.

      Automated Decision Making

      We do not make any decisions about you based on the automated processing of your personal data.

      Subject Access Requests

      You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

      However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

      Complaints

      To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our dedicated Data Protection Officer:

      Printclub UK Ltd

      5 Hailey Road

      Dartford

      London

      DA18 4AA

      Email [email protected]

    2. How We Use Personal Data

      The data that you provide enables us to allow you access to certain areas of our website (printclubuk.com), as well as enabling you to request quotes or place orders with us. It also allows us to better serve you when it comes to requests that may require us to reference historical activity.

      We are sometimes required to pass some provided information on to third-parties, but these are to couriers for the purpose of the delivery of ordered products and our ESP (Email Service Provider(s)) for the purpose of email delivery. In some circumstances we may also use a third-party to provide a print service on our behalf. In each case the only information passed on is a delivery name, delivery address and delivery contact number.

      All of our customer information is also stored on a server and database operated by a third-party. However, they do not access the data, they only provide and maintain the service on which the data is stored.

      We never pass on any data to third-parties other than those who are required for us to process and fulfill orders on your behalf.

      We will only contact you with marketing communications if you have given us your expressed consent. This can be changed at any time via the ‘Account’ section of our website.

      Our Use Of Cookies

      You can view our use of Cookies at: printclubuk.com/pages/cookies


    1. Contact us

      Printclub UK
      8, Hoxton Street,
      London N1

      Head Office
      5, Hailey Rd,
      Dartford,
      DA18 4AA
      020 8150 2383
      [email protected]
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